To place an order, simply:
• Sign in to your account
• Shop for the items you are interested in by categories, price, and color
• Add the items to your Shopping Bag
• Proceed to checkout
• Enter your billing and shipping addresses
• Select payment mode
• Review and confirm your order
• Make your payment
• You will receive an email confirmation
After you place your order, you will receive a confirmation email from BODYPACK within 15 minutes to inform you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure that the email is not sent to your junk folder), this means that we have not received your order and no payment has been received by BODYPACK. You are then required to place a new order. To check if your order has been placed, sign in to your account and click on ‘My Orders‘ under ‘My Account’. Please contact us at firstname.lastname@example.org for further assistance.
To view on your order information and history, sign in to your account and click on ‘My Orders‘ under ‘My Account’. Click on the ‘View Order’ button that corresponds to your order number. If you have opted for guest checkout, you may view your order information via the confirmation email sent to you. Please contact us at email@example.com for further assistance.
To check on your order status, sign in to your account and click on ‘My Orders‘ under ‘My Account’. Your order status is reflected next to your order number. If you wish to know more about the order status, please click here (bodypack.co.id/shipping-tracking). Once you have received the shipment confirmation email, you may track your shipment with the tracking number indicated via the online tracking system of the designated courier company.
We regret to inform you that you will not be able to view your order status if you opt for guest checkout. However, you may track your shipment via the online tracking system of the designated courier company once you have received the shipment confirmation email. Please contact us at firstname.lastname@example.org for further assistance.
If your order was not successfully placed, please kindly check if the correct address, postal code and authentication code (if applicable) were used.
Unfortunately, we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
If you wish to be notified when your favorite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN BACK IN STOCK” button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.
Depending on stock availability, products are restocked regularly.
Here are our available payment methods
Yes, debit cards with a Visa or MasterCard logo are accepted.
On some occasions, BODYPACK may introduce special promotions on the website, at a limited time offer or while stock lasts. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.
If you want to get a promo code, click here to sign up to BODYPACK Newsletter and we will inform you about promotions and more.
Please note that only one promo code can be used per order.
Please check that the promo code is still valid and not out of date and verify that you entered the promotion code number exactly as shown, without spaces. If you require further assistance, please contact us email@example.com.
Promotions are not exchangeable for cash, voucher, or in any other form. Promotions are valid at BODYPACK online store only unless otherwise stated. BODYPACK reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, BODYPACK’s decision is final.
Yes we do! You can purchase e-gift cards online that can be redeemed at BODYPACK stores. You’ll find Gift Cards on the gift card page.
You will be informed of latest trends, new arrivals, promotions, special offers and online exclusives
Authentic BODYPACK products are available at our BODYPACK retail stores and partner websites. To locate a BODYPACK store near you, click here.
Our products are also available via our official online stores at: bodypak.id
The partner websites we work with may also be accessed at the following links:
Our company does not offer merchandise for sale through individuals, unauthorized retail locations, internet auctions, online forums, social media platforms and any other online retailers besides those mentioned above. If you buy a BODYPACK product through an unauthorized dealer, you could be purchasing a counterfeit.
Counterfeit merchandise deprives you of the assured high quality standards embodied in the BODYPACK brand and the benefit of our after-sales service. Counterfeit products do not undergo our inspection or testing processes. Counterfeit products may also differ from what was advertised and what is delivered to you.
Use the Find A Store link at the top of the page to find the BODYPACK-owned retail store nearest to you with a company name listed as “BODYPACK – store name”. The Find A Store search results will list BODYPACK-owned retail locations as well as other retailers such as Gramedia or EST Factory Outlet.
The prices reflected on bodypack.id and any BODYPACK retail stores in Indonesia are the same. All prices displayed are not inclusive of any shipping charges. Shipping charges will be computed and shown at the checkout page.
Unfortunately, we are not giving away stickers, posters, or gimmicks at this time without any purchase, but we would like to encourage you to register your email address to receive updates on events and promotions coming your way.
BODYPACK wholly thinks globally and acts locally to support urban commuting communities. To that end, BODYPACK will accept and review urban communities and events to support. Please send your proposals to firstname.lastname@example.org.
Unfortunately, BODYPACK currently does not ship orders to international countries.
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address (different than billing address).
Option 1: The shipping cost is based on an item’s size, weight, shipping method and delivery address.
Option 2: Delivery and processing fees are calculated based on flat-rate shipping rates according to your mode of delivery.
The standard and economical delivery timeframe for Indonesia orders is within 1—3 business days. Please note that the expected delivery date/time is at our best approximation and will vary with circumstances such as shipping restrictions, payment authorization, online security checks and stock availability.
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
When an order is shipped, we’ll update your account to show the tracking number(s) for an order, and send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can either click on the tracking numbers itself or enter the tracking number(s) into the chosen carrier’s website (JNE, J&T, SiCepat) to follow the path of your order from our warehouse to your destination.
Option 1: Unfortunately, BODYPACK does not currently offer flat rate shipping.
Option 2: Yes we do have flat-rate shipping.
Sorry, expedited shipping options aren’t available.
Unfortunately, we are unable to redirect orders once your items have been shipped. Therefore, please ensure you provide the correct shipping address.
If you do not receive your package after the expected delivery date, kindly track your order to check on the shipment. Alternatively, you may do so by entering the tracking number indicated in the shipment confirmation email into the online tracking system of the designated courier company. If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company. Please contact us at email@example.com for further assistance.
If the address provided is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the location in the provided shipping address field (e.g. Bandung vs. Badung). To remove an outdated or incorrect address from your account, please sign in to your account and click on ‘Overview’, and edit/update your addresses in your Address Book.
If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products. You will be responsible to pay for the shipping charges for attempted delivery and the returned shipping charges.
We are sorry we currently does not ship within Indonesia using an international billing address.
Items need to be returned within 30 days from your original order date. Returned items must be unworn, in the original packaging and in resellable condition.
Yes! You can design your own unique backpacks with our new BODYPACK Custom Bag Designer. Select a shape, color or pattern and use the Customs builder to create the ultimate BODYPACK backpacks. However, we would like to inform you that you can only customize your own backpacks at our retail store at this moment. We will continue to develop Online Custom Bags Designer.
It takes only 2 hours to create 1 Custom Bag. Sit back and relax.
Guaranteed for One Year
BODYPACK engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We’ll fix it or if we can’t we’ll replace. We stand by our packs for one year and since we’ve been making packs since 1979, that’s a guarantee you can stand by.
To read the complete warranty policy and how to submit your pack, please see the BODYPACK warranty page.
All our products are covered by warranty. No need to worry about it.
You can always go to our nearest store to claim the warranty. Our storekeeper will gladly serve you.
Repair services are only available at BODYPACK retail stores in Indonesia. Depending on the condition of the item, we will try our best to repair the faulty item. This service is not guaranteed for all types of damage.
Once you are ready to complete your order, you have the option to checkout as a guest or create an account. Creating an account allows you to save your details for future orders, making future purchases quick & easy. You can also subscribe to our emails, to get the latest news and offers from us.
If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign Up’ tab and create an account by following the instructions provided.
Sign in to BODYPACK.id and click the ‘My Account’ tab located at the top of the screen. Once you’re in the My Account section, you will be able to update your payment information.
For your safety, we require passwords to contain:
at least eight (8) characters.
at least one (1) numerical character (e.g. 5).
at least 1 uppercase letter (e.g. N).
at least one (1) lowercase letter (e.g. t).
We recommend that you construct your password using the guidelines below. Following these guidelines makes it difficult for someone to guess your password.
Sign in to bodypack.id, and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any updates, or changes, to your account.
In the ‘My Account’ page, click on “I forgot my password”, located underneath the sign in. This will open a new window, where you’ll be asked for your email address. Enter your email, and we’ll send you a new temporary password. Follow the instructions on the email to log in with this temporary password, and how to create a new one.
By creating an account, you will be able to:
You can also contact us via email at firstname.lastname@example.org or by clicking Contact Us. We also have live chat operators available to assist you whenever you see the “Live Chat” button at the top of any page.